UPDATE: Samsung Galaxy Note7 Recall

October 10, 2016

Following the September 15th global recall of all Samsung Galaxy Note7 smartphones, it’s now being reported that the devices that were issued as replacements may also pose a threat to owners. At least five replacement Note 7 phones have caught fire in the US alone this week.

Samsung has announced that it is suspending production of the device and several carrier partners announced they would stop selling the phones entirely.

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September 15, 2016

Samsung has issued a recall of all Galaxy Note7 smartphones due to a problem with the batteries which could cause the devices to catch fire or explode while charging. There have been a small number of reported incidents. Samsung is urging all owners of the Samsung Galaxy Note7 to immediately power down their devices and contact the retail outlet where it was purchased for a replacement. Replacement options are:

  • Exchange for a new Galaxy Note7 (once CPSC has approved the new version). Some retailers will provide a temporary device to use until the CPSC-approved Note7s are available.
  • Exchange for a Galaxy S7 or Galaxy S7 Edge and replacement of any Note7 specific accessories with a refund of the price difference between devices.

PURE urges members who own these devices to follow Samsung’s guidance. For more information from Samsung, see https://news.samsung.com/us or call 1-800-SAMSUNG.